Frequently Asked Questions
Answers to a few questions you might have about sending a little comfort.
What is a With You care box?
A thoughtfully curated gift designed to bring comfort, kindness and encouragement, especially when words are hard to find.
What is the difference between the care boxes?
Thinking of You: For simply letting someone know they're on your mind. A gentle way to say, “I see you, I remember you, and I care.”
One Day at a Time: For someone navigating a difficult or overwhelming season. It offers a little encouragement to take things slowly, one day at a time.
Just Because: For the unexpected moments of kindness that need no occasion at all. A spontaneous reminder that someone matters.
The difference is in the sentiment behind each box, rather than a specific list of items.
Which difficult seasons are With You care boxes suitable for?
Our boxes are a thoughtful gesture during grief and bereavement, illness and recovery, pregnancy and fertility journeys, relationship or personal challenges, emotional struggles, work or financial pressures, and major life transitions. They can also be sent simply to brighten someone's day. You don't need the perfect words, and you don't need to wait for a special occasion.
Do I have to choose a particular box for a particular difficult season?
Not at all. Choose the message that feels right for the person you're thinking of. You know them and their circumstances best.
Are special requested items allowed?
Yes, special requested items can be arranged at an additional fee. Please contact us to discuss what you have in mind and the extra cost.
What is included in each care box?
Each box brings together a thoughtful selection of comforting touches. Please see the individual care box product pages for the contents of each box.
Can I send a care box directly to someone else?
Yes, enter the recipient's South African delivery address at checkout.
What if the recipient's address is outside the delivery area?
The Courier Guy offers extensive nationwide coverage across South Africa. However, if the delivery address falls outside their door-to-door service area, we can arrange for your care box to be sent to a convenient The Courier Guy collection point, kiosk or smart locker nearby.
You can then collect your parcel at a time that suits you. We'll discuss the available collection options with you before dispatching your order.
We want to make sure your little reminder of care reaches you, wherever you are.
How much is delivery?
Delivery costs are free anywhere in South Africa.
How long does delivery take?
Delivery takes approximately 3–5 working days.
How can I get in touch?
Email us at hello@with-you.co.za, WhatsApp us on +27 64 691 3406, or visit our Say Hello page.
We're here to help.
If there's something you're wondering about, we'd love to hear from you.
Say Hello →